Shipping and Delivery

• Items will be shipped within 3 days through the use of various couriers including Sendle, Uber Parcel and local services.
• Item tracking info, where available, will be provided.
• Public holidays may affect delivery lead times.
• Delivery times may be impacted by adverse weather conditions.
• Additional transit days may be required for remote areas.
• Please note that we are unable to ship to PO boxes.
• Post code delivery restrictions may apply for certain items.

Returns

• Returns for change of mind are not accepted. Please choose your item carefully before placing orders.
• Returns for warranty claim can be made based on period specified in Product Page.
• Where a period is not specified, 1 year warranty applies.
• Please email returns@cheekypossum.com.au to initiate the return process.  
• Shipping label will be provided on acceptance of return request.
• On receipt of returned item, it may be sent to manufacturer for assessment and repair.
• Item may be either repaired, replaced or refunded based on assessment.
• Nothing in this policy limits any of your rights under the Australian Consumer Law
• Please securely pack the items you intend to return in a box.
• If you are using the original packaging, be sure to remove the delivery label.